Maryna Lichman brings extensive expertise in quality management and customer support improvement. She specializes in driving quality enhancements, applying AI for quality control, and defining key metrics and KPIs to ensure customer support success. Maryna’s insights help teams achieve higher service standards and operational excellence.
List of Maryna's articles
Call Monitoring: The Secrets of High-Quality Service
Business Tips
October 31, 2024
Top 8 Essential SaaS Customer Success Metrics
Business Tips
April 17, 2023
What is Net Promoter Score?
Business Tips
October 26, 2021
What is SLA: Everything That you Need to Know
Business Tips
September 28, 2021
Customer Service Quality Assurance
Customer Acquisition
September 21, 2021
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