Areas of expertise
About
Joel Walker is a co-founder of The Knowledge Group, a sourcing firm for BPO and customer experience services, and Managing Director International at Maistro Group. He is based in Luxembourg.
Joel spent ten years in Vodafone’s global procurement team, first leading the sourcing of outsourced customer care, telesales, and collections across its markets, then all corporate services spend. Earlier, he led offshore programs at Orange UK and Cable & Wireless.
Joel is a frequent judge and speaker at outsourcing industry events and was named a Vodafone Global Hero for commercial innovation.
Education
International Directors Programme, Board Leadership
INSEAD · 2022
MBA, Outsource Theory
University of the West of England · 2003–2006
Bachelor of Arts, International Business
University of the West of England · 1995–1998
Experience
Co-Founder & Managing Director, Platform Services
The Knowledge Group · May 2021 – Present
Global Head of Procurement, Corporate Services
Vodafone · April 2019 – October 2021 · Luxembourg
Global Head of Customer Operations Sourcing
Vodafone · January 2016 – March 2019 · Luxembourg
Head of Supplier Strategy & Implementation
Cable & Wireless · June 2007 – December 2011 · Bracknell, United Kingdom
Head of Outsource & Offshore Operations
Orange · November 2005 – March 2007 · Bristol, United Kingdom
Speaking
Outsourcing to Central and Eastern Europe: A Data-Informed Review
Simply Contact Webinar