Areas of expertise
About
Daniel Wardell is a contact center and CX technology leader based in London, now SVP of Sales EMEA at Verint.
Before Verint, Daniel led Alvaria’s enterprise CX business across EMEA, working with companies in regulated and service industries on contact center modernization, outbound engagement, and compliance. Earlier, he held senior roles at Siemens, Talkdesk, and 8×8, and he has judged international CX awards.
Daniel argues that in regulated industries, compliance belongs in the design of the customer experience from the start.
Experience
Senior Vice President, Sales EMEA
Verint · August 2026 – Present · EMEA
VP & GM EMEA, Enterprise CX Software
Alvaria CX · November 2025 – August 2026 · London, United Kingdom
VP & UKI GTM Leader, Low-Code, AI & CX Software
Siemens Digital Industries Software · June 2024 – November 2025 · London, United Kingdom
Vice President EMEA, CX & Workforce Engagement Software
Alvaria · July 2022 – June 2024 · United Kingdom
Senior Director, North EMEA
Talkdesk · January 2022 – July 2022 · London, United Kingdom
Senior Director, EMEA Enterprise Sales
8×8 · November 2019 – January 2022 · London, United Kingdom
Head of Sales, Unified Communications
Elite Group · December 2016 – November 2019 · London, United Kingdom
Sales Manager
Daisy Group · November 2008 – December 2016 · London, United Kingdom
Customer Service and Sales Support
Telefónica O2 UK · August 2000 – October 2008
Speaking
Building Healthcare CX That Doesn't Fail Patients
Simply Contact Webinar