Aleksandra Budynek

Aleksandra Budynek is a Patient Support Team Leader at Simply Contact in Poznań, Poland. She started as a frontline agent and holds a master’s degree in business psychology.

Aleksandra leads the team on the HATS Group account, which provides non-emergency patient transport in London under NHS contracts. Her team books journeys and checks each request against NHS eligibility criteria. She coaches agents through difficult calls and takes over the cases they escalate.

In her view, eligibility checks need as much emotional intelligence as product knowledge. One misheard answer can cost a patient their transport, so agents have to listen closely and explain each decision with care.