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Business Analyst / Research and Development Manager

Details

Simply Contact is an outsourcing contact center with international experience. Our company has been in the industry for 11 years and has nearly 600 employees across four locations in Ukraine and internationally.

We are looking for a proactive and self-motivated Business Analyst/Research and Development Manager.

  1. Requirements
    • 2+ years of experience in roles involving business analysis, project management, or similar functions, preferably in an AI-driven company/project;
    • Fluent English (spoken and written);
    • Strong analytical and problem-solving skills, with a track record of identifying process improvements and evaluating software solutions;
    • Experience managing projects, with an understanding of both technical and business requirements;
    • Knowledge of project management frameworks, particularly PMBOK, including key processes, artifacts, and deliverables;
    • Understanding of Agile methodologies and their application in project management;
    • Excellent communication and interpersonal skills to collaborate effectively with diverse teams and external partners;
    • Proficiency in preparing and maintaining structured documentation, including reports, business cases, and user stories;
    • Familiarity with process optimization tools and technologies (e.g., BPMN, Lean) is an advantage.
  2. Responsibilities
    • Conduct in-depth research on market trends and technological advancements to support strategic decision-making and identify opportunities for innovation;
    • Analyze and evaluate software solutions to improve operational efficiency and optimize internal processes;
    • Lead and manage the R&D team, ensuring collaboration, efficiency, and the successful delivery of solutions aligned with business goals;
    • Collaborate with cross-functional teams, including IT, Operations, and Quality Control, to ensure seamless integration and adoption of new solutions;
    • Develop and maintain comprehensive documentation of findings, processes, and project outcomes to support internal decision-making and communication;
    • Serve as a key liaison between external vendors and internal stakeholders, ensuring effective knowledge transfer and alignment with business objectives;
    • Monitor the implementation of new technologies and analyze outcomes, initiating further refinement or optimization as needed;
    • Stay updated on industry developments, offering insights to guide the company’s long-term strategy and innovation efforts.
  3. We offer
    • Competitive salary: rate + monthly bonus;
    • Opportunities for development: Participation in trainings, courses, conferences;
    • Dynamic environment: Working in a young and ambitious team where everyone has the opportunity to influence the company’s development.

Our Contacts

If you are looking for an interesting job, ready to work and develop — we are waiting for you on an interview!

Business Analyst / Research and Development Manager: №1 067 252 18 82 Bohdan
Join our team
  • Easy career quick-start
  • Flexible work schedule
  • Ability to work remotely

Recruitment

+380 67 252 18 82
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