Inbound Contact Center
Our team of experts provides omnichannel processing of incoming queries that ensures professional servicing, elevates customer loyalty towards your brand, and drives business outcomes.
Get a quoteWe Provide
Omnichannel customer support
Our inbound contact center delivers comprehensive customer support across channels, including voice calls, emails, live chats, help desk, and more. Efficient solutions allow for the instant addressing of queries with a competent response.
Technical support
Whatever technical challenges you may face, we are always here to aid you in their successful resolution. Our team will offer you an effective solution to any technical problem without any hassle on your part.
Customer retention
Do not let your clients abandon your brand. Our retention contact centers work to keep your customers with you. We help to solve their problems and assure them of the value and uniqueness of your brand.
Professional Inbound Contact Centers
Our extensive experience in many industries guarantees simple and optimal solutions for your business. The main principles of our inbound call services are transparency, reliability, flexibility and openness. We use an owner’s mentality to drive results and maximize value.
Quality Assurance (QA)
Customer satisfaction (CSAT)
Cost Reduction
First Call Resolution
Offering omnichannel and multilingual customer support
Your customers can contact you through all existing channels...
- Social networks
- Messengers
- Calls
- Chats
- Bots
...in more than 18 languages
Our Industry Expertise
SaaS
We are able to develop a scalable customer support team with SaaS needs in mind. Our experts deliver tailored solutions for optimal results.
Fintech, Blockchain & Cryptocurrency
Your clients will get instant support through a variety of channels.
Aviation & Travel
Our profound experience in the field allows for premium-class CX solutions for maximum customer satisfaction.
Legal
Client-oriented inbound call center services drive conversion rates for legal practices and enterprises in the sector.
Healthcare
Healthcare companies trust us as a reliable inbound call center service provider. We guarantee advanced technology and compliance with security standards.
Logistics & Delivery
A customized approach to customer requirements and a holistic project vision help us maximize our clients’ gains.
Ecommerce
Retailers may well rely on back office and outsourced customer service solutions to save resources and improve the efficiency of their teams.
Media & Entertainment
With a vast experience in the industry, we will treat your clients with care and support, creating an engaging customer journey and spurring their loyalty.
Amazon stores
We will establish an effective inbound call center to help you interact with clients, process orders, manage delivery, and consult your customers.
We are trusted by
Our client success stories
Wizz Air
Task
Provide faster and better support for WizzAir customers in multiple languages, in order to reduce waiting time and enhance the quality of service.
We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.
Office of the President of Ukraine
Task
Representatives of the Office of the President of Ukraine urgently needed to launch a support line for citizens who needed help or advice in the conditions of military operations.
Simply Contact presented themselves as an efficient, customer-focused company with outstanding crisis management skills and a strong emphasis on quality assurance. Thanks to their work, citizen requests are promptly processed. During our cooperation, the Simply Contact company has confirmed a high level of professionalism, efficiency and ability to solve emerging problems and complex tasks. We strongly recommend Simply Contact as a competent and reliable customer support services provider to work with.
Transportation Startup
Our team provides full 24/7 support for the company’s drivers and customers. Our main goals on the project were to launch quickly, establish an efficient training process, and ensure great performance monitoring & analytics. We also aim to adapt and stay flexible as our customer’s business goals and requirements change.
Describe your project and scope of tasks, and have our manager prepare a customized proposal tailored to your specific needs.
Get in touchWhy choose us?
An extensive experience across industries, including Avia&Travel, Retail, Fintech, Delivery.
A customer-centered approach, including CSAT and NPS track and improvement.
Thorough compliance with the required security and quality standards: PCI DSS and ISO 27001 and ISO 27701 (GDRP) certified.
Successful projects in North American and global markets.
Seamless execution of project goals and fast launch with expert staff.
The scalability opportunities by up to 50 agents per month.
Availability of service in 18 languages thanks to multilingual BPO.
24/7 operations without breaks.
Personalized, cost-effective solutions focused on specific business needs.
Our Awards & Certifications
PCI DSS
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
ISO 27001
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
ISO 27701 (GDPR)
Simply Contact is certified under ISO 27701 (GDPR), the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.
How do we ensure a high quality of service?
Outline working processes and quality requirements to raise efficiency and enhance performance.
Conduct quality checks and analyze the results with supervisors, coaches, and PMs.
Regularly arrange feedback sessions to help agents determine areas for improvement.
Organize training sessions according to the revealed skill or knowledge gaps.
Establish a communication style according to the customer's brand identity.
FAQ
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