Our team of experts provides omnichannel processing of incoming queries that ensures professional servicing, elevates customer loyalty towards your brand, and drives business outcomes.Get a quote
Our inbound contact center delivers comprehensive customer support across channels, including voice calls, emails, live chats, help desk, and more. Efficient solutions allow for the instant addressing of queries with a competent response.
Whatever technical challenges you may face, we are always here to aid you in their successful resolution. Our team will offer you an effective solution to any technical problem without any hassle on your part.
Do not let your clients abandon your brand. Our retention contact centers work to keep your customers with you. We help to solve their problems and assure them of the value and uniqueness of your brand.
Our extensive experience in many industries guarantees simple and optimal solutions for your business. The main principles of our inbound call services are transparency, reliability, flexibility and openness. We use an owner’s mentality to drive results and maximize value.
Quality Assurance (QA)
Customer satisfaction (CSAT)
First Call Resolution
Your customers can contact you through all existing channels...
We are able to develop a scalable customer support team with SaaS needs in mind. Our experts deliver tailored solutions for optimal results.
Your clients will get instant support through a variety of channels.
Our profound experience in the field allows for premium-class CX solutions for maximum customer satisfaction.
Client-oriented inbound call center services drive conversion rates for legal practices and enterprises in the sector.
Healthcare companies trust us as a reliable inbound call center service provider. We guarantee advanced technology and compliance with security standards.
A customized approach to customer requirements and a holistic project vision help us maximize our clients’ gains.
Retailers may well rely on back office and outsourced customer service solutions to save resources and improve the efficiency of their teams.
With a vast experience in the industry, we will treat your clients with care and support, creating an engaging customer journey and spurring their loyalty.
We will establish an effective inbound call center to help you interact with clients, process orders, manage delivery, and consult your customers.
Provide faster and better support for WizzAir customers in multiple languages, in order to reduce waiting time and enhance the quality of service.
We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.
Representatives of the Office of the President of Ukraine urgently needed to launch a support line for citizens who needed help or advice in the conditions of military operations.
Simply Contact presented themselves as an efficient, customer-focused company with outstanding crisis management skills and a strong emphasis on quality assurance. Thanks to their work, citizen requests are promptly processed. During our cooperation, the Simply Contact company has confirmed a high level of professionalism, efficiency and ability to solve emerging problems and complex tasks. We strongly recommend Simply Contact as a competent and reliable customer support services provider to work with.
Our team provides full 24/7 support for the company’s drivers and customers. Our main goals on the project were to launch quickly, establish an efficient training process, and ensure great performance monitoring & analytics. We also aim to adapt and stay flexible as our customer’s business goals and requirements change.
Describe your project and scope of tasks, and have our manager prepare a customized proposal tailored to your specific needs.Get in touch
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
Simply Contact is certified under ISO 27701 (GDPR), the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.
Outline working processes and quality requirements to raise efficiency and enhance performance.
Conduct quality checks and analyze the results with supervisors, coaches, and PMs.
Regularly arrange feedback sessions to help agents determine areas for improvement.
Organize training sessions according to the revealed skill or knowledge gaps.
Establish a communication style according to the customer's brand identity.
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