Currently, it is extremely important for Ukraine and Ukrainian businesses to feel supported. This undoubtedly gives us the strength to move forward boldly and decisively.
We are pleased to announce that on November 22, 2022, Simply Contact became the Gold winner in the Best Crisis Management Approach nomination from the world-renowned European Contact Center & Customer Service Awards program.
The European Contact Center & Customer Service Awards (ECCCSAs) is the longest-running and largest awards program in the customer service industry. It recognizes organizations across Europe that are leading the way in providing exceptional customer service.
This award took place in the city of London, where nominees from all over the world, and representatives of the customer service industry gathered. It is significant to note that our Head of Business Development in Europe — Jacek Koput — was personally present at this event. He was stunned that our victory was greeted with a standing ovation and, accordingly, the entire Simply Contact company was touched by such support from colleagues and other nominees.
We would like to emphasize that this is not just another award for the company, it is an extremely important title in such a difficult time for our country. A professional jury and experts in the customer service field identified our approach to crisis management as the best. An essential role in this was played by our decisive actions in the first months of the war, the fact of preserving all existing projects and jobs, attracting new partners, and significant support of our employees. Thanks to a clear plan of action and efficient work processes, we managed not only to "stay afloat" during the war, but also to move forward, grow and develop confidently.
During the war period, our Ukrainian offices actively continued to work, providing employees with jobs and clients with high-quality support. The work went on smoothly despite the dangerous conditions in different regions. The result of this painstaking work was the opening of the first office outside of Ukraine — in the city of Warsaw, Poland, where about 50 agents are currently actively working.
We would like to sincerely thank ECCCSA for organizing this nomination and for the responsibility that belongs to us as winners. This support extremely motivates, inspires, and encourages us not to stop in development and improvement even under the most difficult conditions.
We would like to thank every employee of our team who, with their conscientious work, contributed to this success. Your involvement, professionalism, and willingness to work productively under any conditions are impressive. You are the heart of Simply Contact!
At Simply Contact, we specialize in creating personalized customer support solutions that drive business growth and customer satisfaction. Let us help you elevate your customer experience and stand out from the competition.
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