Alina Lovina is a Project Manager focused on customer support for SaaS companies in the IT and software development sectors. She has led large-scale projects like Ditto Music, focusing on optimizing workflows, aligning KPIs, and driving team efficiency. Alina is passionate about finding practical solutions to improve service quality and team performance. Her expertise in navigating complex operations has made her a trusted leader in the IT industry.
List of Alina's articles
SaaS Customer Service Best Practices
Trends & Insights
September 5, 2024
How to Elevate Your SaaS Customer Support Experience
Business Tips
February 28, 2024
Why Outsource Technical Support: Key Reasons and Benefits
Business Tips
October 24, 2023
Customer Service Outsourcing for Small Business: 11 Tips and 4 Pitfalls to Avoid
Business Tips
September 29, 2023
How To Structure Your SaaS Support Team: Expert Strategies for Success
Trends & Insights
April 24, 2023
Top 8 Essential SaaS Customer Success Metrics
Business Tips
April 17, 2023
Benefits of Outsourcing for Small Business Call Center
Business Tips
January 31, 2021
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