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Social media support: №1

Social Media Customer Support

Customer service in social media made simpler than ever with our targeted omnichannel contact centers.

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Simply Contact
Award-winning customer support company.

We follow the highest security standards according to ISO 27001 and ISO 27701 (GDRP) standard.

We Provide

Customer Support in Messengers

Messengers are the most popular communication channels nowadays. They bring millions of customers to your brand. We help attract new clients and retain regular ones with customer support in messengers. We do what they expect the most: answering their questions to solve problems they face.

Facebook Customer Support

Facebook covers billions of people worldwide. Hardly any other social network makes the way to reach your brand shorter. We help utilize outstanding Facebook capabilities for customer engagement. Run your business and let professionals promote your brand through Facebook.

Twitter Customer Support

Unlike other social networks, Twitter is not for fun. A single tweet from a respectful user can move entire industries back and forth. Users always take everything published on Twitter seriously. Specific communication expertise is needed to use Twitter for efficient customer support. We provide you with such expertise to satisfy your audience.

Take the Benefits of Social Media Support

Social media is essential for your brand awareness. Moreover, your social media activity is the best (if not the only) indicator of your business’s sustainable growth and success. But benefiting from social media requires hard work, experience, and special skills. Don’t waste your time with tries and errors. Just entrust your social media customer support to reputable professionals. Dozens of companies worldwide trust us because we provide the following:

>90%

Quality Assurance (QA)

10+

Years of experience

600+

Agents on board

80%+

Customer satisfaction (CSAT)

Offering omnichannel and multilingual customer support

Your customers can contact you through all existing channels...

  • Сalls
  • Live chat
  • Social media
  • E-mail
  • Messengers
  • Bots
Simply
You choose.
...in more than 18 languages
Hello! How can I help you?
Social media support: №1
Witam! W czym mogę pomóc?
Social media support: №1
Доброго дня! Чим я можу допомогти?
Social media support: №1
Hallo! Wie kann ich Ihnen helfen?
Social media support: №1
¡Hola! ¿En qué puedo servirle?
Social media support: №1
Bonjour! Est-ce que je peux vous aider?
Social media support: №1
Salve! Come posso aiutarla?
Social media support: №1

Our Industry Expertise

Social media support: №1
SaaS

Continuous usability makes Software-as-a-Service solutions very sensitive. We help SaaS vendors keep their systems user-friendly all along with our professional customer service through social media.

Social media support: №1
Fintech, Blockchain & Cryptocurrency

Crypto projects remain immature and require explanations for users. We help them stay well-informed via social media customer care.

Social media support: №1
Aviation & Travel

Traveling by any means of transport is very dynamic today. Ever-changing travel-related datasets can perplex passengers. Our prompt consultancy prevents them from going astray.

Social media support: №1
Amazon stores

The assortment offered by Amazon is so abundant that buyers often face difficulties when choosing. Our social media customer support helps Amazon stores’ visitors feel confident amid the variety of goods.

Social media support: №1
Legal

Modern jurisprudence is complicated enough to make you feel incompetent unless you are a lawyer. Most people stay far from legal nuances. We support both plaintiffs and defendants with legal consultations through social media customer services.

Social media support: №1
Healthcare

Doctors need assistance in communication with patients the same as patients do with doctors. We use social media for customer service to assist healthcare organizations in staying efficient as well as patients in getting medical aid with ease.

Social media support: №1
Logistics & Delivery

Flows of goods cover the entire planet. They generate petabytes of data along the way. Our social media customer support facilitates handling such information for delivery organizations and their clients.

Social media support: №1
Ecommerce

Online stores reflect the unstoppable trend that can hardly scale back. Ecommerce is getting more sophisticated as it progresses. Sellers and buyers seek mutual understanding. We provide it via effective social media customer care.

Social media support: №1
Media & Entertainment

Competition is getting fierce in all industries. Media & Entertainment are no exception. They are involved in the never-ending battle for customers. We help them win with our effective social media support.

We Got You Fully Covered

Social media support: №1

Quality Assurance

Social media support: №1

Regular reporting and analytics

Social media support: №1

Recruitment

Social media support: №1

Uninterrupted operations

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Inhouse training center

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IT setup and maintenance

We are trusted by

Social media support: №1
Social media support: №1
Social media support: №1
Social media support: №1
Social media support: №1

We provide real results

Social media support: №1

110% increase in sales conversion rate

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Social media support: №1

6000 calls handled per day

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Social media support: №1

95% customer satisfaction

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Social media support: №1 Social media support: №1 Social media support: №1
Have any questions?

Contact us to receive expert consultation, receive a project benefits, or see how your customer support can be taken to the next level while reducing costs.

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Why choose us?

Hands-on experience in social media customer care for any industry: Healthcare, SaaS, Fintech, Logistics

Social media support: №1
Client-centric style of service providing
Social media support: №1
ISO 27001 and ISO 27701 Data security certification
Social media support: №1
Fast launch with little to no staff onboarding
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Highly scalable teams with dozens of agents
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International operations in multiple languages
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Uninterrupted clock-around services
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Business-oriented customized solutions for improved cost efficiency

Our Awards & Certifications

Social media support: №1

PCI DSS

Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.

Social media support: №1

ISO 27001

Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.

Social media support: №1

ISO 27701 (GDPR)

Simply Contact is certified under ISO 27701 (GDPR), the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.

  • Social media support: №1
  • Social media support: №1
  • Social media support: №1
  • Social media support: №1
  • Social media support: №1

Continuous improvement of service quality

Careful self-monitoring of our efficiency and performance never stops.

We continuously collect and process feedback from our clients to identify possible bottlenecks in our social media support services

Our project managers, coaches, and supervisors are always provided with the results of quality checks

Regular training sessions for service quality improvements are a norm for all our staff

Adjusting a communication style to the specifics of each particular brand is our common practice.

We provide high-quality social media customer support at scale: small/middle-sized companies and large corporations can rely equally on our professionalism.

Reviews

Social media support: №1

We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka
Head of Customer Experience
Social media support: №1

METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.

Olga Syomkina
Customer Experience Specialist
Social media support: №1

We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implemented by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.

Marina Voloshina
Head of Client Marketing
Social media support: №1

Thanks to Simply Contact’s work, they manage to increase the Net Promoter Score and retained customers. They establish an effective workflow through excellent partnership and transparent communication. The team’s performance set them up well for a long-term collaboration.

Corissa Leong
SVP People & Culture, Travel Tech Company
Social media support: №1

Since partnering with Simply Contact, we have experienced an improvement in our customer support response times, a decent increase in customer satisfaction scores, and a considerable reduction in customer support expenses. 
They are attentive to our requirements and are quick to implement any necessary changes. Their team is not only professional and efficient but also proactive in addressing potential issues.
There is always room for improvement, but we are more than satisfied with the current level of service and support provided by Simply Contact.

Stacey Warder
Head of Support, Ditto Music
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    FAQ

    Why outsource social media customer support?
    Customer service in social media requires significant time and effort to be effective. Besides, confident communication skills and hands-on experience won’t hurt either. We believe that everyone should do their job: brands and entrepreneurs should build their businesses, while customer care professionals provide support services. Outsourcing social media customer care allows brands to focus on business development instead of spending valuable time on social media communications.
    What is the difference between social media support and traditional support channels?
    Unlike email, phone, chat, and other traditional support channels, social media responses appear primarily public. It allows a vast audience to track how you handle customer care issues. In addition, your response should be concise since social networks may have character limits (Twitter). Besides, social media users always expect an immediate reaction being hardly tolerant of delays in customer service through social media.
    Social Media – what is the reason for developing this communication channel?
    Billions of social media users communicate to share their opinions regarding various events, products, and services. They also expect to find first-hand information about brands from other users and bloggers. Suppose a company or a product ignores social media as a source of customer feedback. In that case, such a short-sighted strategy can entail reputational risks. Negative opinions go viral quickly on social media. Allowing this to happen is hardly a wise approach in the days of total competition. Hence, social media customer support is critical for any brand that cares about a good reputation.
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