Social Media Customer Support
Customer service in social media made simpler than ever with our targeted omnichannel contact centers.
Get a quoteWe Provide
Customer Support in Messengers
Messengers are the most popular communication channels nowadays. They bring millions of customers to your brand. We help attract new clients and retain regular ones with customer support in messengers. We do what they expect the most: answering their questions to solve problems they face.
Facebook Customer Support
Facebook covers billions of people worldwide. Hardly any other social network makes the way to reach your brand shorter. We help utilize outstanding Facebook capabilities for customer engagement. Run your business and let professionals promote your brand through Facebook.
Twitter Customer Support
Unlike other social networks, Twitter is not for fun. A single tweet from a respectful user can move entire industries back and forth. Users always take everything published on Twitter seriously. Specific communication expertise is needed to use Twitter for efficient customer support. We provide you with such expertise to satisfy your audience.
Take the Benefits of Social Media Support
Social media is essential for your brand awareness. Moreover, your social media activity is the best (if not the only) indicator of your business’s sustainable growth and success. But benefiting from social media requires hard work, experience, and special skills. Don’t waste your time with tries and errors. Just entrust your social media customer support to reputable professionals. Dozens of companies worldwide trust us because we provide the following:
Quality Assurance (QA)
Years of experience
Agents on board
Customer satisfaction (CSAT)
Offering omnichannel and multilingual customer support
Your customers can contact you through all existing channels...
- Сalls
- Live chat
- Social media
- Messengers
- Bots
...in more than 18 languages
Our Industry Expertise
SaaS
Continuous usability makes Software-as-a-Service solutions very sensitive. We help SaaS vendors keep their systems user-friendly all along with our professional customer service through social media.
Fintech, Blockchain & Cryptocurrency
Crypto projects remain immature and require explanations for users. We help them stay well-informed via social media customer care.
Aviation & Travel
Traveling by any means of transport is very dynamic today. Ever-changing travel-related datasets can perplex passengers. Our prompt consultancy prevents them from going astray.
Amazon stores
The assortment offered by Amazon is so abundant that buyers often face difficulties when choosing. Our social media customer support helps Amazon stores’ visitors feel confident amid the variety of goods.
Legal
Modern jurisprudence is complicated enough to make you feel incompetent unless you are a lawyer. Most people stay far from legal nuances. We support both plaintiffs and defendants with legal consultations through social media customer services.
Healthcare
Doctors need assistance in communication with patients the same as patients do with doctors. We use social media for customer service to assist healthcare organizations in staying efficient as well as patients in getting medical aid with ease.
Logistics & Delivery
Flows of goods cover the entire planet. They generate petabytes of data along the way. Our social media customer support facilitates handling such information for delivery organizations and their clients.
Ecommerce
Online stores reflect the unstoppable trend that can hardly scale back. Ecommerce is getting more sophisticated as it progresses. Sellers and buyers seek mutual understanding. We provide it via effective social media customer care.
Media & Entertainment
Competition is getting fierce in all industries. Media & Entertainment are no exception. They are involved in the never-ending battle for customers. We help them win with our effective social media support.
We Got You Fully Covered
Quality Assurance
Regular reporting and analytics
Recruitment
Uninterrupted operations
Inhouse training center
IT setup and maintenance
We are trusted by
Our client success stories
Wizz Air
Task
Provide faster and better support for WizzAir customers in multiple languages, in order to reduce waiting time and enhance the quality of service.
We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.
Transportation Startup
Our team provides full 24/7 support for the company’s drivers and customers. Our main goals on the project were to launch quickly, establish an efficient training process, and ensure great performance monitoring & analytics. We also aim to adapt and stay flexible as our customer’s business goals and requirements change.
Contact us to receive expert consultation, receive a project benefits, or see how your customer support can be taken to the next level while reducing costs.
Get in touchWhy choose us?
Hands-on experience in social media customer care for any industry: Healthcare, SaaS, Fintech, Logistics
Client-centric style of service providing
ISO 27001 and ISO 27701 Data security certification
Fast launch with little to no staff onboarding
Highly scalable teams with dozens of agents
International operations in multiple languages
Uninterrupted clock-around services
Business-oriented customized solutions for improved cost efficiency
Outstanding performance
We are proud to be recognized among the Top Global Outsourced Customer Support providers. Clutch includes us in the list of the best Ukrainian Business Service Leaders. We are also honored to be the Gold Winner 2022 by ECCCSA and have 2 Silver Stevie Awards.
Certified data protection
Our PCI DSS, ISO 27001 and ISO 27701 (GDRP) certifications suggest you feel secure regarding your customers' data. We always keep it safe and thoroughly protected with top-notch technologies of data security.
Continuous improvement of service quality
Careful self-monitoring of our efficiency and performance never stops.
We continuously collect and process feedback from our clients to identify possible bottlenecks in our social media support services
Our project managers, coaches, and supervisors are always provided with the results of quality checks
Regular training sessions for service quality improvements are a norm for all our staff
Adjusting a communication style to the specifics of each particular brand is our common practice.
We provide high-quality social media customer support at scale: small/middle-sized companies and large corporations can rely equally on our professionalism.
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