Our competent team provides outsourced call center services to deliver superior quality client support and raise your customer communication to the next level.Get a quote
We handle high volumes of incoming consumer calls, embracing tech support, customer service, sales, and appointment scheduling. By offering instant support, we help to raise customer satisfaction.
We initiate calls to prospective customers, making the focus on lead generation, sales, telemarketing, survey, or fundraising, depending on your business goals.
Our call center services include ultimate client support through multiple channels, such as voice calls, emails, chats, and more. Thanks to advanced digital solutions, we can instantly address any request.
An outsourced outbound call center enhances customer communication at a minimal cost. Boasting a huge experience across industries, we guarantee efficiency, flexibility, and transparency of our services. We treat each project as our own, which amplifies positive outcomes.
Quality Assurance (QA)
Years of experience
Agents on board
Customer satisfaction (CSAT)
Your customers can contact you through all existing channels...
Carrying SaaS needs in mind, we establish scalable support teams to match specific business tasks. Our professionals tailor solutions to ensure maximum value.
We dispose of a superior tech stack and talent to cater to the needs of the most innovative sectors.
Our experts have solid experience in the field and deliver unrivaled CX solutions to skyrocket customer satisfaction.
By outsourcing call center services to our team, you’ll streamline customer interaction, order processing, delivery management, and customer consulting.
Legal practices and other companies in the sector can benefit from the consumer-focused outsourced outbound call center.
We build reliable, transparent, and secure communications for organizations in the healthcare sector based on strict compliance with legal and safety standards.
An owner-like approach helps our team create trustworthy partnerships that ultimately maximize our clients’ outcomes.
Back-office and customer service solutions offered by our outsourced outbound call center help retailers save resources and drive operational efficiency.
Our expertise and experience allow us to offer you excellent solutions and strategies for robust lead generation, a delightful customer journey, and high loyalty.
Regular reporting and analytics
Inhouse training center
IT setup and maintenance
Representatives of the Office of the President of Ukraine urgently needed to launch a support line for citizens who needed help or advice in the conditions of military operations.
Simply Contact presented themselves as an efficient, customer-focused company with outstanding crisis management skills and a strong emphasis on quality assurance. Thanks to their work, citizen requests are promptly processed. During our cooperation, the Simply Contact company has confirmed a high level of professionalism, efficiency and ability to solve emerging problems and complex tasks. We strongly recommend Simply Contact as a competent and reliable customer support services provider to work with.
Provide faster and better support for WizzAir customers in multiple languages, in order to reduce waiting time and enhance the quality of service.
We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.
Ensure a smooth transition from in-house to outsourced contact сenter to improve quality and customer experience and make sure data is transferred quickly and reliably.
METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently, the Simply Contact support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows accumulating customers’ queries through multiple channels and ensures the security of clients’ data. Simply Contact proved themselves as a reliable partner, and we appreciate their input in customer experience development.
Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your specific needs.Get in touch
Our expertise covers multiple industry sectors: Avia&Travel, Retail, Fintech, Delivery
We are focused on superior customer experience and provide CSAT and NPS tracking and improvement
For your ultimate protection, we guarantee data security compliance with the PCI DSS, ISO 27001 and ISO 27701 standards
We provide our services across North American and global markets
Start your project quickly and easily with our skilled and experienced team
Scale your business with our call center outsourcing services by up to 50 agents per month
Spread your word worldwide with our multilingual BPO that includes up to 18 languages
Enjoy uninterrupted 24/7 operations
Obtain a customized, cost-effective solution matching your business tasks
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
Simply Contact is certified under ISO 27701 (GDPR), the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.
To raise the efficiency and performance of our outbound call center services, we optimize quality processes and clearly outline them for the whole team.
We reveal areas for improvement by conducting regular feedback sessions.
We hold quality checks to analyze and share the results with supervisors, coaches, and PMs.
We request training sessions if we identify any knowledge or skill gaps.
We drive conversions and amplify customer support for legal practices and other organizations in the sector.
We work out a proper communication style that meets the customer's brand character.
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