Have you ever thought about ways to improve your business? There is no doubt that every entrepreneur always keeps an eye on the best tools for engaging, satisfying, and making the clients come back again and again. There are many of those, including lead generation tools, contact management, etc.
What is one of the most important things that influence clients’ satisfaction? Of course, it’s customer support. There is nothing that can attract or repel potential or present clients better than customer service.
Here are some signs your customer support service is not satisfying the client's needs:
If all or at least a few items from this list are applicable to your business, you should definitely think about implementing call center services.
There are two general types of call centers: outbound and inbound.
In inbound call centers, outbound calls can also be made but few and far between. This kind of center is usually used for:
Outbound calls are usually used for tracking cases and clients.
Inbound call centers aim to provide the best service in order to achieve the client’s satisfaction. That’s why an inbound call center is the best choice for a business eager to grow and expand, winning customers’ trust and satisfaction.
The general cost of opening a contact center includes the following expenses:
An owner of a call center spends up to 80% of the money on the employees’ salaries. An average salary of a call center employee varies from $9 to $12 an hour, but it’s better to hire more qualified workers in order to improve your service and get better results.
Besides, inbound call center cost includes a license that can be free in one state or cost thousands of dollars in another. Annual taxes will cost around $5-7 per square foot. You need to get a special space with a special type of furniture and equipment. You can rent regular office space and transform it into a call center, but it would be even more expensive to equip. And you still need to get special software (CRM system, monitoring software, internal communication, etc.).
Setting up a personal call center is not an easy feat. It needs an investment of a lot of money and time. Here are several steps you should follow:
At this stage, all the important decisions should be made:
2. Create a legal entity.
3. Get registered for taxes.
4. Get a business credit card and open a business bank account. It makes tax payments and accounting easier. It’s also convenient because you can stock all the business incomes and spending in one place.
5. Get the license and all permits needed. It’s very important to get information about the permits and the licensing procedure in your state to avoid fines or even the closing of your business.
6. Choose and get the best business insurance.
7. Hire workers. Last but not least. This, perhaps, is the hardest and most time-consuming stage. You need to find a good recruiter who would help you to hire the best employees. Then you need to hire someone who has great experience in the field. This person is supposed to train your workers. Keep in mind the fact, that employee training would consume a lot of time and money.
The first and most important thing that influences the inbound call center service pricing is an employee’s payment.
There are several types of inbound contact center pricing.
Usually, inbound contact service cost is not determined by the number of calls. There are several types of pricing:
So the cost per call in the inbound call center depends on the type of payment you choose.
|Country||Payment per hour|
Western EuropeEastern Europe
Middle East and Africa
South Eastern Asia
Setting up a personal call center when your business needs customer support of a high level is a nice idea because it’s hard to imagine a better way to improve it. But you need to spend a lot of time and money. At the same time, you need to improve as soon as possible with less money spent. The best way to improve your customer support service without huge investments is outsourcing the inbound call center.
It’s a great way to advance your customer support service without spending a lot of time and money on bureaucratic procedures, recruiting, training, etc. Simply Contact inbound call center service simplifies customer service for worldwide brands. Simply Contact is an outsourcing contact center based in Ukraine that works with clients from all over the world.
Reach out to Simply Contact today to speed up your work and improve your customer support quality.
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