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Customer Support in 2026:
What to Prioritize?
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Nabil Kachour

Nabil Kachour

Customer Service Operations Expert, Ex-FREE NOW

Nabil is an operations leader with deep expertise in mobility and e-commerce. At FREE NOW, a division of Lyft and Europe’s leading mobility platform active in more than 150 cities, he oversaw customer service operations across multiple markets. He also held senior leadership roles at Groupon, Zalando, and Evaneos, where he built and scaled international support operations.

List of Nabil's articles