Call Center Outsourcing Services
Our team provides contact center outsourcing services to deliver superior quality client support and raise your customer communication to the next level.
Get a quoteCall center outsourcing services we provide
Inbound call center services
We handle high volumes of incoming consumer calls and help to raise customer satisfaction by offering instant support.
Outbound call center
We manage proactive customer outreach, such as lead generation and follow-ups, helping businesses drive growth and improve customer engagement.
Multilingual customer support
We offer support in over 18 languages, ensuring seamless communication and satisfaction for your global customer base, regardless of language barriers.
AI-enhanced support
Our AI-driven contact centre outsourcing services deliver faster, more accurate support by automating common queries and optimizing real-time responses.
Technical support
We provide expert assistance with troubleshooting and resolving IT issues, ensuring smooth operations and minimizing business downtime.
Benefits of outsourced call center services
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Cost efficiency
With a partner handling contact center services, you pay only for what you need, allowing you to reinvest in your core business.
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Focus on core business
Your partner manages seasonal and ongoing customer interactions, ensuring efficiency while you concentrate on growth.
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Scalability and flexibility
Contact center outsourcing providers can scale teams quickly to meet demand surges or new market expansions.
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Access to cutting-edge technology
Outsourced providers invest in the latest technology, like AI-driven solutions, ensuring high performance and efficiency.
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24/7 availability
Your customers get timely, reliable service around the clock, ensuring satisfaction regardless of time zones or emergencies.
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Enhanced customer experience
A skilled partner combines technology and human expertise to deliver efficient, personalized service.
Why choose us as a call center outsourcing company
With extensive experience across industries, we guarantee the efficiency, flexibility, and transparency of our call center support services. We treat each project as our own, which amplifies positive outcomes.
years of experience
agents on board
languages served
customer satisfaction (CSAT)
What you gain from our cooperation
Foremost, you get more than just a contractor who fulfills part of the business tasks. You get a partner who is interested in solving your business needs and implementing the most effective solutions.
Deep expertise
Our expertise covers multiple industry sectors: Avia & Travel, Retail, Fintech, Delivery, etc.
Global partner
Our company is represented in 6 countries: Poland, the UK, Bulgaria, Romania, Ukraine, and Moldova
Data security assured
We guarantee data security compliance with the PCI DSS, ISO 27001 and ISO 27701 standards
High-tech approach
Our call center support services are enhanced with AI solutions like voice bots and real-time AI translation.
CX focus
We are focused on superior customer experience and provide CSAT and NPS tracking and improvement
Smooth scaling
Scaling your business with our call center outsourcing services by up to 50 agents per month
Swift project launch
Starting your project quickly and easily with our skilled and experienced team
24/7 capability
Enjoying uninterrupted 24/7 contact center outsourcing operations
Cost efficiency
Obtaining a customized solution that matches your business tasks
We are trusted by
Our contact center outsourcing industry expertise
SaaS
Carrying SaaS needs in mind, we tailor outsourced call center solutions to ensure maximum value.
Fintech, Blockchain & Cryptocurrency
We dispose of a superior tech stack and talent to cater to the needs of the most innovative sectors.
Aviation & Travel
Our experts have solid experience in the field and deliver unrivaled CX solutions to skyrocket customer satisfaction.
Amazon stores
By outsourcing call center services to our team, you’ll streamline customer interaction, order processing, delivery management, and customer consulting.
Legal
Legal practices and other companies in the sector can benefit from the consumer-focused outsourced contact centre.
Healthcare
We build reliable, transparent, and secure communications for organizations in the healthcare sector based on strict compliance with legal and safety standards.
Logistics & Delivery
An owner-like approach helps our team create trustworthy partnerships that ultimately maximize our clients’ outcomes.
Ecommerce
Back-office and customer service solutions offered by our outsourced outbound call center help retailers save resources and drive operational efficiency.
Media & Entertainment
Our expertise and experience allow us to offer you excellent solutions and strategies for robust lead generation, a delightful customer journey, and high loyalty.
Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your specific needs.
Get in touchFully covered contact center services
Quality assurance
Regular reporting and analytics
Recruitment
Uninterrupted operations
Inhouse training center
IT setup and maintenance
Achieve proven results with our contact center outsourcing
Our awards & certifications
PCI DSS
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
ISO 27001
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
ISO 27701 (GDPR)
Simply Contact is certified under ISO 27701 (GDPR), the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.
Get in touch with us today
FAQ
What is call center outsourcing?
Thus, an outsourcing contact center can expand your capabilities to drive customer satisfaction, generate leads, or reach other communication goals. By harnessing outbound call center outsourcing services, you’ll relieve your in-house team and boost the quality of your customer support.
What are the considerations before outsourcing a call center?
1. The envisaged size of your team;
2. Whether you need a dedicated or shared team;
3. The forecasted time the team will have to devote to handling calls.
You should keep in mind that you can likewise outsource inbound call center. The primary difference between the two lies in the types of contacts they manage. An inbound call center outsourcing service deals with incoming queries, while their outbound counterparts contact prospects themselves.
What are the benefits of an outsourced contact centre?
1. Lower costs: no expenses on staff and facility management;
2. High flexibility and scalability: compliance with the growing business needs;
3. The availability of advanced technology: outsourced call center solutions can empower you with breakthrough tools and solutions.
4. Elevated customer experience: high quality and speed of service.
5. Outstanding expertise that specialized call centers can offer.
6. Efficient quality control procedures.
Can you integrate the client’s tech stack into your call center?
This allows clients to choose their preferred tools while enjoying a smooth integration process that enhances efficiency and delivers an exceptional outsourcing experience.
Get fast answers to any remaining questions
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