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Simply Contact is committed to providing top-notch customer support services. Our awards and certifications are a testament to our dedication to excellence and our unwavering commitment to our clients. Discover our achievements.
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
Simply Contact is certified under ISO 27701 (PIMS), the international standard for privacy information management. Achieving this certification demonstrates our commitment to privacy and data protection, with requirements mirroring those of GDPR compliance.
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
HIPAA is a U.S. law that sets strict standards for protecting personal health information (PHI). Simply Contact achieved HIPAA compliance, ensuring the protection of sensitive data and adherence to privacy and security standards in industries such as healthcare, insurance, and health tech.
In its fourth year, the CX Awards honor innovation, performance, and results in customer experience. Competing with global leaders, this win reflects the strength of our approach and the results we deliver.
Recognized with a Silver Globee® Award for Technology, this distinction highlights the performance and impact of our AI-powered voice assistant, which ranked just behind AWS in the final scoring.
Simply Contact won Gold at the 2025 Globee® Awards for Artificial Intelligence, recognized for its voice assistant that resolves all customer calls in under 30 seconds.
Winning the Silver Stevie Award for Contact Center or Customer Service Outsourcing Provider of the Year reflects our dedication to delivering high-quality, efficient, and scalable support solutions.
The Bronze Stevie Award for Best Use of Technology in Customer Service highlights our strong focus on technology-driven customer support, which involves AI, automation, and data-driven insights.
Each quarter, G2 highlights top outsourcing vendors based on real user reviews and other online insights. In December 2024, we earned recognition as a High Performer in G2’s Winter 2025 Grid Report.
Simply Contact is honored to be recognized on the Clutch 1000 list for 2024, a testament to our commitment to delivering exceptional B2B services and consistently exceeding client expectations.
We are thrilled to announce that Simply Contact has been named a 2024 Clutch Champion. This award highlights our dedication to providing top-tier solutions and services, as evidenced by our recent client reviews.
We are proud to be honored with the 2024 Fall Clutch Global Award for Contact Center Outsourcing. This recognition solidifies our position as a leading provider of B2B services.
Simply Contact is proud to have received a Bronze Stevie Award for being the Contact Center or Customer Service Outsourcing Provider of the Year, recognizing our services.
Simply Contact has been recognized as one of the top 500 BPO firms worldwide for our commitment to excellence and our significant impact on the global outsourcing landscape.
Simply Contact proudly joins the Clutch 1000 list for 2023, a recognition of our outstanding B2B services and dedication to client satisfaction.
Simply Contact is thrilled to receive The Manifest Global Awards for being one of the most reviewed and recommended leaders in answering services.
Simply Contact was recognized with a Highly Commended award in the Most Effective Improvement Initiative category by the ECCCSAs, emphasizing the company's commitment to excellence in customer service innovation.
We are honored to receive the 2023 Fall Clutch Global Award for Contact Center Outsourcing services, a recognition based on our industry expertise and positive client feedback, reinforcing our position as a leader in the global B2B services industry.
Simply Contact is proud to be named a 2023 Clutch Champion by Clutch. This honor is based on new client reviews, underlining our top-rated leadership in the industry.
Simply Contact was awarded the Outsourcing Impact Award 2023 in the Community Building category for our substantial contributions to community development and societal impact.
Simply Contact is honored to have received a Silver Stevie Award for being the Contact Centre & Customer Service Outsourcing Provider of the Year, recognizing our excellence in delivering outsourced customer service solutions.
We're proud to receive Clutch's Top Customer Support Outsourcing Company Award, thanks to our clients' trust and our dedication to great service.
Simply Contact is honored with a second Silver Stevie Award for Contact Centre of the Year (Over 100 Seats), which underscores our proficiency in offering top-tier outsourcing solutions around the world.
Simply Contact is a proud recipient of the 2023 TITAN Business Awards Gold in the Customer Service — Contact Center of the Year category.
Simply Contact was honored with the Crisis Management Approach Award by the European Contact Centre and Customer Service Awards (ECCCSA).
Simply Contact has been recognized as a Top Company in the Customer Support Outsourcing category by Clutch, showcasing our expertise in client service solutions.
Simply Contact is proud to be recognized by Clutch as one of the Top 1000 Global Companies for 2022.
Simply Contact has been honored with the Clutch Top B2B Companies Award, a testament to our outstanding customer support services tailored for the business-to-business sector.
In 2021, Simply Contact was recognized as a Global Outsourced Customer Support Services Leader by Clutch, thanks to our strong market presence, proven ability to deliver, and consistently positive feedback from our clients.
Simply Contact was recognized by Clutch as the top-performing outsourced customer support services provider in the world, highlighting our clients' real satisfaction with our excellent business services.
Media publications featuring Simply Contact
Company story, our people, mission, and values
How we work: established processes and innovations
We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.
METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.
Thanks to Simply Contact’s work, they managed to significantly increase the Net Promoter Score and show incredible performance on our customer retention project. They established an effective workflow through excellent partnership and transparent communication. The team’s performance set them up well for a long-term collaboration.
We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implemented by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.
From the beginning of our cooperation with Simply Contact, support has definitely improved. Now we witness faster response time, support costs have gone down, and there’s also a significant improvement in customer satisfaction.
The team is easy to communicate with, and they’re usually quick to make changes. Somehow they also tend to catch undesirable trends before they become real issues.
There’s always something that could be better, but now we’re very happy with the support we’re getting.
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