Chief Operating Officer (COO)

Details

1. Requirements
   • Experience in COO role in B2B service, customer support segment. (more than 3 years);
   • Knowledge of the field of outsourcing services;
   • Understanding of outsourced contact center processes;
   • Fluent written and spoken English;
   • Possess strong communication, negotiation and presentation skills.
2. Responsibilities
   • Develop, implement, and continuously improve operational strategies, processes, and systems that support the company’s rapid growth and long-term success;
   • Lead the scaling efforts to support the company’s growth ambitions;
   • Oversee the planning, execution, and delivery of high-impact projects that drive operational efficiencies, cost savings, and improved client experiences;
   • Oversee day-to-day operations across projects, ensuring operational efficiency and effectiveness;
   • Implement processes and systems that enhance productivity, scalability, and customer satisfaction;
   • Build and refine services and processes that are easy to use, understand, and deliver ultimate effectiveness;
   • Promote a culture of continuous improvement and innovation;
   • Lead and develop a high-performing team to achieve strategic goals;
   • Promote an ultra-proactive approach to problem-solving and execution;
   • Ensure that the delivery of our services supporting functions provides an exceptional customer experience;
   • Leverage AI and other advanced technologies to enhance the customer journey and operational efficiency;
   • Work closely with the CEO, executive team, and other stakeholders to align operational strategies with overall business goals;
   • Ensure effective communication and collaboration across all departments and regions;
   • Establish key performance indicators (KPIs) to monitor operational performance and drive continuous improvement;
   • Provide regular reports to the CEO and board on operational achievements, challenges, and strategic initiatives;
   • Actively contribute to the executive leadership team’s strategic planning and decision-making processes.
3. We offer
   • Competitive salary level;
   • Join a company recognized as a leader in the contact center industry;
   • Career development and professional growth.